As we keep on exploring why customer experience is the key driver of the world’s most successful companies, we have encountered some mind-blowing statistics about companies who are outperforming their competition by being customer obsessed! What we’ve found will truly inspire you to start and take your CX transformation journey to the next level. These … Read moreJaw-Dropping Statistics About Customer Experience
How you handle your customers is a critical factor to predict the longevity and success of your business. Your engagement and interaction with them have a direct impact on their buying behavior, relationship with your brand, and how they talk about your business with their peers. Though, it isn’t always easy to choose the most … Read moreBusiness Leaders: Who Should Drive Customer Experience?
This is an exciting time for organizations to communicate and engage their customers using different digital platforms to deliver unique experiences and gain great results. With over 25 billion “things” connected to the internet, you can surely find a way to position your business and win the hearts of your target and existing customers more … Read moreCX in the Age of Hyperconnected Consumer
Customer experience has grown to become the key differentiator of any major brand in the world today. Businesses like yours are starting to draw a very close attention on how they can integrate a successful customer experience program to keep and generate new brand ambassadors that support and talk about their brand. With the ever-changing … Read moreWhy Customer Experience Will Matter More Than Ever
We get it and you are not alone. A lot of businesses are confused about the difference between customer service and customer experience. Our team have had numerous meetings with small and medium enterprises (even large ones) and heard them use the terms interchangeably. The difference is not that complicated, but very significant. In fact, … Read moreCustomer Experience is Not Customer Service
Lately, a lot of people started asking our team about machine learning and the industries who are currently using this technology. Just like us, machines are starting to mimic our human abilities. This specific subset of artificial intelligence aims to train machines to perform data-driven tasks, identify patterns, and make decisions to simplify business operations … Read moreWhat is Machine Learning and Who’s Using it?
There are many conversations happening around the rise of customer experience. Especially now, most businesses are moving into new digital grounds. Still, a lot of organizations assume that customer experience is all about giving quick refunds, discounts, promotions, or in general, cleaning up customer concerns or good information drive – but customer experience is way … Read morePersonalize customer experiences across your business | Blink – A Customer Experience Company