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Jaw-Dropping Statistics About Customer Experience

As we keep on exploring why customer experience is the key driver of the world’s most successful companies, we have encountered some mind-blowing statistics about companies who are outperforming their competition by being customer obsessed! What we’ve found will truly inspire you to start and take your CX transformation journey to the next level. These … Read moreJaw-Dropping Statistics About Customer Experience

Why Customer Experience Will Matter More Than Ever

Customer experience has grown to become the key differentiator of any major brand in the world today. Businesses like yours are starting to draw a very close attention on how they can integrate a successful customer experience program to keep and generate new brand ambassadors that support and talk about their brand. With the ever-changing … Read moreWhy Customer Experience Will Matter More Than Ever

What is Machine Learning and Who’s Using it?

Lately, a lot of people started asking our team about machine learning and the industries who are currently using this technology. Just like us, machines are starting to mimic our human abilities. This specific subset of artificial intelligence aims to train machines to perform data-driven tasks, identify patterns, and make decisions to simplify business operations … Read moreWhat is Machine Learning and Who’s Using it?

Personalize customer experiences across your business | Blink – A Customer Experience Company

There are many conversations happening around the rise of customer experience. Especially now, most businesses are moving into new digital grounds. Still, a lot of organizations assume that customer experience is all about giving quick refunds, discounts, promotions, or in general, cleaning up customer concerns or good information drive – but customer experience is way … Read morePersonalize customer experiences across your business | Blink – A Customer Experience Company

Have You Heard of Beacon Technology? | Blink – A Customer Experience Company

If you are running a business or part of an enterprise you have probably heard of this innovation. From a technology standpoint, beacon acts literally like a “beacon of light” though instead of a lighthouse emitting light into the ocean, it’s a small Bluetooth radio transmitter. This tiny device combined with other technologies can absolutely … Read moreHave You Heard of Beacon Technology? | Blink – A Customer Experience Company