Blink Digital | Intelligent Technology for New Age Customer

Our CX Roadmap

CX Strategy

We help you maximize your CX investments by kicking off right. By doing research and iterative studies, you could be sure that progress is in the right direction. Customers comes first and the priority for the beginning of the journey is to eliminate as much assumptions as possible.

Customer Journey Mapping

UX Audit

Gap Analysis

Voice of the Customer Research

Contact Center

Maintaining a healthy customer relationship should be delightful for both the end-users and the support agents of the business alike. The right platform enables customers to reach out through flexible channels while also empowering their agents about all the information they need to help.

Agent Workspace

Support Dashboard and Analytics

Knowledge Management

Live Chat

Community Management

Customer Insights

There is no doubt that customer feedback through surveys and forms are key towards understanding how to improve your customers experience. The right infrastructure and mindset should allow organizations to be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.