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Why Customer Experience Has Never Been More Important

While many businesses and IT leaders see customer experience (CX) as a sustainable source of competitive differentiation, creating the experience is no easy feat, especially if it involves a massive organizational transformation that takes years and costs millions, forcing firms to seek new, more durable forms of competitive advantage. But Gartner, the world’s leading research … Read moreWhy Customer Experience Has Never Been More Important

Quotes That Will Make You Think Differently About CX Today

The most successful companies in the world have one thing in common – they highly value and use customer experience as their key differentiator from their competitors and driver of growth in today’s business environment. Customers are becoming more and more unpredictable, emotionally driven, and smart who to give their loyalty and money to. One … Read moreQuotes That Will Make You Think Differently About CX Today

Jaw-Dropping Statistics About Customer Experience

As we keep on exploring why customer experience is the key driver of the world’s most successful companies, we have encountered some mind-blowing statistics about companies who are outperforming their competition by being customer obsessed! What we’ve found will truly inspire you to start and take your CX transformation journey to the next level. These … Read moreJaw-Dropping Statistics About Customer Experience

Why Customer Experience Will Matter More Than Ever

Customer experience has grown to become the key differentiator of any major brand in the world today. Businesses like yours are starting to draw a very close attention on how they can integrate a successful customer experience program to keep and generate new brand ambassadors that support and talk about their brand. With the ever-changing … Read moreWhy Customer Experience Will Matter More Than Ever