With companies not just competing for brand retention and loyalty but attention, user experience has become vital to the success of your business. But what is user experience in the first place? As its name suggests, user experience or more popularly known as UX is how you’d feel when interacting with a digital product, encompassing … Read moreUX Design 101
While many businesses and IT leaders see customer experience (CX) as a sustainable source of competitive differentiation, creating the experience is no easy feat, especially if it involves a massive organizational transformation that takes years and costs millions, forcing firms to seek new, more durable forms of competitive advantage. But Gartner, the world’s leading research … Read moreWhy Customer Experience Has Never Been More Important
Whenever we talk about the maturity of great customer experience in the supply chain industry, we can only think of one major statement to describe it. Customers are becoming impatient. One study conducted by DHL states that their customers are willing to pay more to receive their orders faster and this applies to the end … Read moreSupply Chain and The Rise of Impatient Customers
A couple of weeks ago, Blink had the opportunity to pioneer a number of events with major retail companies in the Philippines with the Centric Group and personally talked to them about the current landscape of customer experience in their industry and influential technologies that will transform the way they interact and connect with their … Read moreOmnichannel is Now Obsolete. Shocking? Not really.
The most successful companies in the world have one thing in common – they highly value and use customer experience as their key differentiator from their competitors and driver of growth in today’s business environment. Customers are becoming more and more unpredictable, emotionally driven, and smart who to give their loyalty and money to. One … Read moreQuotes That Will Make You Think Differently About CX Today
As we keep on exploring why customer experience is the key driver of the world’s most successful companies, we have encountered some mind-blowing statistics about companies who are outperforming their competition by being customer obsessed! What we’ve found will truly inspire you to start and take your CX transformation journey to the next level. These … Read moreJaw-Dropping Statistics About Customer Experience
How you handle your customers is a critical factor to predict the longevity and success of your business. Your engagement and interaction with them have a direct impact on their buying behavior, relationship with your brand, and how they talk about your business with their peers. Though, it isn’t always easy to choose the most … Read moreBusiness Leaders: Who Should Drive Customer Experience?
This is an exciting time for organizations to communicate and engage their customers using different digital platforms to deliver unique experiences and gain great results. With over 25 billion “things” connected to the internet, you can surely find a way to position your business and win the hearts of your target and existing customers more … Read moreCX in the Age of Hyperconnected Consumer
Customer experience has grown to become the key differentiator of any major brand in the world today. Businesses like yours are starting to draw a very close attention on how they can integrate a successful customer experience program to keep and generate new brand ambassadors that support and talk about their brand. With the ever-changing … Read moreWhy Customer Experience Will Matter More Than Ever
We get it and you are not alone. A lot of businesses are confused about the difference between customer service and customer experience. Our team have had numerous meetings with small and medium enterprises (even large ones) and heard them use the terms interchangeably. The difference is not that complicated, but very significant. In fact, … Read moreCustomer Experience is Not Customer Service